Returns & Exchanges
At Sneakers shop dz, we want you to be fully satisfied with your fresh kicks, which is why we offer a hassle-free 14-day return and exchange policy. Please ensure items are unworn, in their original packaging, and accompanied by the receipt.
Initiate Your Request
Contact our customer support team via WhatsApp or email with your order number and photos of the sneakers to start the return process.
Package Your Sneakers
Place the sneakers back in their original box and secure them in a protective outer shipping bag to prevent damage during transit.
Handover to Courier
Our logistics partner will visit your location within 48 hours to collect the package and provide you with a return tracking receipt.
Inspection and Refund
Once our warehouse team verifies the condition of the sneakers, we will process your refund or ship your exchanged pair within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing